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We're here to help

Have a question, a complaint, or want to partner with WeDo? Our team in Pietermaritzburg is ready to assist you every step of the way.

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We typically respond within 24 hours on business days.

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📍 WeDo HQ

Pietermaritzburg, KZN

Contact Details

📍
Address
WeDo HQ
Pietermaritzburg
KwaZulu-Natal, South Africa
📞
Phone

Office Hours

Monday – Friday 08:00 – 17:00
Saturday 09:00 – 13:00
Sunday Closed
Public Holidays Closed
🕐 App support available 24/7

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Frequently Asked Questions

How do I request a service on WeDo?

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Download the WeDo app, create a free account, select your service category, enter your location, and confirm your booking. A verified provider near you will be matched within minutes.

How do I become a WeDo service provider?

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Sign up on our platform as a provider, submit your ID and service qualifications for verification. Once approved (usually within 48 hours), you can start accepting jobs immediately.

What payment methods does WeDo accept?

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WeDo accepts major credit/debit cards, EFT, and various mobile payment options. All transactions are encrypted and processed securely within the app.

Is WeDo available in my city?

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WeDo is currently launching across major South African cities including Johannesburg, Cape Town, Durban, Pretoria, and Pietermaritzburg. More cities are being added regularly.

How much does WeDo charge service providers?

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WeDo takes a commission of 20–25% per completed service. Providers keep 75–80% of the service fee, paid directly to them after job completion.

What if I'm unhappy with a service?

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Use the rating system in-app to flag issues. Our support team reviews all complaints within 24 hours. Refunds and re-services are evaluated on a case-by-case basis.